Expert System has signed an agreement with Zurich Insurance Company Ltd. As a strategic vendor, Expert System will deliver cognitive computing solutions to Zurich Insurance Group (Zurich) across business units worldwide.
Nicky Singh, VP UK & Ireland, Expert System, said:
“Artificial intelligence is a reality, delivering value for customers and other stakeholders through the ability to automate complex processes by combining a high degree of accuracy with lower, more predictable implementation costs. We are delighted that Zurich selected Expert System as a strategic vendor for cognitive computing worldwide. This is a true success story that demonstrates the potential of cognitive solutions for the global insurance markets. Expert System supports the processes of automation and strategic innovation. With Cogito, it offers the advantage of artificial intelligence with speed and maximum efficiency.”
Expert System cognitive technology Cogito offers:
- Rapid implementation and immediate production.
- Maximum accuracy in the analysis of data, thanks to the ability to accurately and fully understand the meaning of words and phrases. It offers the additional advantage of automating text analytics processes for granular text analysis, bringing a higher level of efficiency to the entire process with superior results.
- Drastically reduces errors, which positively impacts the relationship with customers, as well as the overall image and reputation of the brand.
Giovanni Giuliani, Group Chief Strategy, Innovation and Business Development Officer, Zurich, commented: “At Zurich, our focus is on the modernization, simplification and digitalization of our business and ways of working. Investing in state-of-the-art technology and automation, and making better use of our data are important steps towards a digital mindset. The Cognitive computing solutions of Expert System enhance our efficiency and effectiveness and thus help us to improve customer services and propositions.”
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.