Email analysis software: how Cogito helps automatically manage email
Cogito helps companies leverage the information contained in email communications for insight and business intelligence to support customer care and competitive intelligence processes and in support of automated back office processes.
Based on intelligent algorithms that analyze emails and extract the precise meaning the way people do, email analysis software powered by Cogito transforms text into data that can be analyzed and easily retrieved to support the automation of different knowledge intensive processes. Cogito identifies the topics (technical questions, claims or complaints, requests for information) and the concepts mentioned (product defects, service delays, etc.) in each message. Cogito enriches each message with metadata, allowing them to be automatically assigned to predefined categories.
In addition to its application as a business intelligence tool, email analysis software is also an important discovery tool for compliance and auditing. Cogito is especially effective for performing in-depth analysis across repositories of any size to retrieve relevant information, detecting even weak signals of trends, new ways that customers are using your products, or issues that could harm brand reputation.
Self-learning functions, built on machine learning algorithms, gradually enrich Cogito, strengthening its extraction and analysis capabilities.