As we noted in the post “Chatbot: What is Chatbot? Why are Chatbots important?”, there are different approaches you can follow to develop a chatbot to improve your customer service applications. In evaluating which chatbot is right for your application, you may consider several criteria, such as: ● Use case. Is the chatbot a customer
“By 2019, 50% of analytic queries will be generated using search, natural-language processing, voice or autogeneration. By 2022, information will proactively find more employees more often, thereby providing the insight needed to progress decisions and actions, and reducing reactive searching by 20%.” This data provided by Gartner in its Magic Quadrant for Insight Engines 2018
Customer service is one of the most exposed parts of an organization’s corporate image. Delivering a great customer experience is an effective way to ensure a positive corporate image. Artificial Intelligence (AI) solutions can be deployed to improve the customer experience and reduce the costs of customer service. In this post, we’ll look at the
“…in five years, there may be a million times more than the amount of geospatial data that we have today. Yes, a million times more… If we were to attempt to manually exploit the commercial satellite imagery we expect to have over the next 20 years, we would need eight million imagery analysts.” At a
Today, social media is where people go to find news or products, to chat with friends, share content and interact with brands. Companies have understood the relevant role of social media engagement and are using social channels to achieve a better understanding of their customers, anticipate their needs and capture new trends. Social media engagement
We have already written about the fact that Artificial Intelligence (AI) is being used frequently in the financial services industry. Banks are introducing AI systems for risk management and also for supporting decision making for investments, which relies on enormous amounts of daily transaction data. Any industry with compliance requirements that involve large amounts of
Marco Varone
Daniel Mayer
Andrea Melegari
Marketing Staff