It has been said that questions of “why” are best left to philosophy, while science is the best realm to tackle questions of “how.” The field of Artificial Intelligence (AI) is often where these worlds intersect and at times, where they collide. “I don’t know why it works, but it works” doesn’t actually work when
What is a thesaurus? To understand it better, let’s look at this simple example. Consider the word “house,” which is defined as “a building for human, in which people live.” In addition to the definition, you would also consult the etymology, the spelling and the pronunciation. If you do the same search with a thesaurus,
Until a few years ago, being able to monitor and analyze sentiment in all the conversations taking place on blogs, forums and social media about your brand, products or services was every organization’s dream. Thanks to new smart technologies, this dream is now a reality. According to Forrester, “ingesting and analyzing social media data (social
So far, digitalisation has made life more complex for insurers. In many aspects, the developments in past decade have put customers in the driver seat. They demand transparency, tailor made solution at competitive prices, and a variety of ways of interaction. At the same time, the work environment for people in the front line
Semantic technology is different from many standard approaches because, as the word “semantic” reminds us, we are dealing with a technology that makes meaning the core of its business. In the keyword approach to search, which is still used today, a word’s meaning remains unknown. This can lead to an incorrect interpretation of what the
As we noted in the post “Chatbot: What is Chatbot? Why are Chatbots important?”, there are different approaches you can follow to develop a chatbot to improve your customer service applications. In evaluating which chatbot is right for your application, you may consider several criteria, such as: ● Use case. Is the chatbot a customer
Marco Varone
Daniel Mayer
Andrea Melegari
Marketing Staff