Until a few years ago, being able to monitor and analyze sentiment in all the conversations taking place on blogs, forums and social media about your brand, products or services was every organization’s dream. Thanks to new smart technologies, this dream is now a reality. According to Forrester, “ingesting and analyzing social media data (social
So far, digitalisation has made life more complex for insurers. In many aspects, the developments in past decade have put customers in the driver seat. They demand transparency, tailor made solution at competitive prices, and a variety of ways of interaction. At the same time, the work environment for people in the front line
Semantic technology is different from many standard approaches because, as the word “semantic” reminds us, we are dealing with a technology that makes meaning the core of its business. In the keyword approach to search, which is still used today, a word’s meaning remains unknown. This can lead to an incorrect interpretation of what the
As we noted in the post “Chatbot: What is Chatbot? Why are Chatbots important?”, there are different approaches you can follow to develop a chatbot to improve your customer service applications. In evaluating which chatbot is right for your application, you may consider several criteria, such as: ● Use case. Is the chatbot a customer
“By 2019, 50% of analytic queries will be generated using search, natural-language processing, voice or autogeneration. By 2022, information will proactively find more employees more often, thereby providing the insight needed to progress decisions and actions, and reducing reactive searching by 20%.” This data provided by Gartner in its Magic Quadrant for Insight Engines 2018
Customer service is one of the most exposed parts of an organization’s corporate image. Delivering a great customer experience is an effective way to ensure a positive corporate image. Artificial Intelligence (AI) solutions can be deployed to improve the customer experience and reduce the costs of customer service. In this post, we’ll look at the
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Marco Varone
Daniel Mayer
Andrea Melegari
Marketing Staff